We accept returns on new, unused items within 30 days of purchase!
Please go to our Loopy Return Portal to start your return! You will need your original order number and the email used to purchase to generate your return.
See our in-depth return policy here.
*Please note, we do not offer exchanges for international orders.
A Loopy Case comes in three orientation options: Righty, Lefty, and Ambidextrous.*Please note that the Lefty and Ambidextrous orientations are only available for select models.
Need help deciding which to choose? When holding your device, do you primarily hold your phone in your right or left hand?
How do I contact Loopy’s customer support?
To contact us, please email team@loopycases.com or reach out via our contact form HERE!. Hours: Monday–Friday, 8:30–4:30 CST. We do ask for up to 72 hours for our agents to follow up on your request. *Loopy Cases does not offer phone support.*. To he
How do I submit a suggestion?
We love suggestions!. Any time that we are looking for a new color or design, we head to our suggestions survey to get a feel for what our customers are looking for. If you would like to send us your idea, whether it be a case color or design, or eve
How do I follow up on my job application status?
Thank you for your interest in joining our team!. We are currently receiving a high volume of applications, and our hiring team is carefully reviewing each one. If your experience and qualifications are a good match for the position, a member of our
How do I submit a warranty claim?
Please reach out to our customer support team through our contact form HERE to file a warranty claim, or email us at team@loopycases.com and include the following:. To assist in the review and verification of warranty claims, Loopy Cases Customer Sup
Loopy Case Warranty
Loopy Cases is dedicated to providing high-quality products designed to protect your device. We proudly stand behind the craftsmanship and quality of our products. Our goal is to make products that will outlive the lifetime of your device while keepi
Super Loop Warranty
We use some of the highest quality materials known in the industry for our Super Loops to ensure that they are super strong, yet flexible and highly comfortable. However, even with our high-quality materials, Loops can still experience wear and tear
Tempered Glass/Camera Tempered Glass Warranty
We use a special grade of Japanese Sapphire glass to make our tempered glass products as strong as possible!. In an effort to protect your screen from a hard hit, your tempered glass may break or shatter. This is due to your tempered glass taking the
Wristlet Warranty
Our Wristlets feature nickel-free stainless steel, silicone beads crafted from the same durable material as our Super Loops, and genuine gemstones. Our Wristlets are also covered under our Lifetime Guarantee, so if at any time your Wristlet does not
Charging Cable Warranty
Our cables are made with premium, durable, braided nylon sheathing to protect against rips, tears, or breaks. Our cables are also covered under our Lifetime Guarantee, so if at any time your Loopy Charging Cable does not live up to the incredible exp
AirPods Case Warranty
Our goal for our AirPods Cases was simple: create a case that protects, uses the same comfortable and high-performing materials that we’re known for, and make them in stellar colors! Protect your AirPods in style!. What is covered?. *Before a replace
Watchband Warranty
Match your Loopy Case and Loop with our Loopy Watch Bands!. Our watchbands feature our top-quality silicone rubber, velvety soft finish, and are designed so that no metal touches your skin when installed. What is covered?. What’s not covered?. To fil
Lifetime Guarantee, Explained
At Loopy Cases, we’re committed to offering high-quality products that protect your devices! We stand behind the durability and craftsmanship of every product we offer, with each product designed to last for the entire lifetime of your device while k
I need to file a warranty claim on my case, but I have a different phone model now.
First, how exciting that you upgraded to a new device!. Our warranty would only be in effect to replace the case for the original model it was purchased for. Unfortunately, our warranty is NOT transferable as it is specific to the item originally pur
Domestic (United States) Returns & Exchanges
We accept returns and exchanges for items in like-new condition within 30 days of purchase. If you received an incorrect item, please reach out to us directly within 3 days of delivery. Please visit our Loopy Return Portal to start your return or exc
TikTok Shop Returns
For any purchases made through TikTok Shop, returns must be initiated directly through TikTok. These purchases cannot be returned through our return portal. To start your return, go to your TikTok Shop account, select ‘Orders,’ and you’ll see ‘Return
Gift Returns
We accept returns for new and unused items within 30 days of purchase!. Gift returns are refunded in the form of a store credit to our website. Gift returns are ineligible for exchanges and can only be refunded via store credit. Your gift card will b
Which iPhones Fit the Same Case? (iPhone 17e, 16e, 14 & 13 Compatibility)
Great question! We offer cross-compatible cases for select iPhone models. Our cases labeled “iPhone 17e, 16e, 14 & 13” are designed to fit all of the following devices:. Because these models share very similar dimensions, this one case design fits al
Does Loopy restock products if they sell out?
We try to restock items as quickly as we can! To be the first to know when a product is restocked, you can sign up to be notified by clicking the “Notify When Available” button to be alerted via email! Our team regularly reviews all “Back in Stock” s
How do I know which phone model to order?
iPhone-. Go to Settings > General > About. To the right of Model Name, you’ll see the model you have.
Does a Loopy case come with a Loop?
Yes! All Loopy Cases come with a preinstalled Loop!. The Loop that is pictured with the case on our website is the Loop that the case comes with. Our Loops are easy to remove and completely interchangeable between orientations!. We also have Super Lo
What case orientation do I need?
Loopy comes in three orientation options: Righty, Lefty, and Ambidextrous. These orientations are determined by the orientation and angle of the Loop. *Please note that the Lefty and Ambidextrous orientations are only available for select models and
Can I add to/change my order before it ships?
Due to our strict inventory guidelines, we are unable to make any modifications to orders after they are placed. Switching models or designs is simply not possible with our tight shipping timelines and limited inventory. If there is a mistake with yo
Can I apply multiple promo codes to the same order?
Only one promo code is allowed per order. We cannot combine multiple discount codes on a single purchase.
Do you offer gift cards?
We do offer Loopy Cases e-gift cards for purchase! 😍. You can check them out here: https://www.loopycases.com/products/gift-card. *Please note that these are digital gift cards. We do not offer physical gift cards. If purchased, your gift card will
Do you offer discount codes?
Searching for a discount code? Check out our Secret Discount Code page on our website!
Why am I being charged $0.98 for shipping on my order?
Orders over $50 (pre-tax and post-discounts) qualify for free USPS Ground Advantage shipping. If your order is above this threshold and you see a $0.98 charge, this is for Corso Package Protection, not shipping. This optional service protects your or
Can I buy a Loopy in stores?
At this time, we do not have a Loopy storefront, and Loopy cases are not sold in stores. All of our products are available for purchase only on our website, www.loopycases.com.
Can I upgrade my shipping speed after my order is placed?
The moment you submit your order, we start working to get it to you as quickly as possible. Unfortunately, we cannot upgrade/edit the shipping speed selected on an order after it has been placed.
How long will shipping take? (Domestic)
*Please note that Sundays ARE NOT considered business days by USPS.
How do I track my order?
Your tracking information will be included in your ‘Your Order Has Printed’ email from Loopy!. Please check your Spam or Promotions folder, and if you do not see this email within three days of placing your order, please reach out to our customer sup
My order’s tracking hasn’t updated.
Once your order has been printed, please allow up to three business days for our fulfillment team to pack and ship out your order. After USPS has scanned and accepted your order, please allow up to 72 hours for your tracking to update and arrive at i
How Do I File A Claim For a Missing Purchase if I purchased Corso?
We have partnered with Corso Green Shipping Protection to ensure that your order makes it to you smoothly! You can find out if you purchased shipping protection by checking your Order Confirmation email. You will see the following information IF purc
Tracking states that my order was delivered, but I haven’t received my package.
We are so sorry you have not received your package. We are here to help!. Just a heads-up: it is very common for tracking to jump the gun and prematurely mark a package as delivered, or to accidentally deliver to a neighbor. USPS will most likely del
I ordered additional Super Loops and they are not in the package?
Our Super Loops are shipped on a piece of glossy cardstock. This allows the Loops to stick to it, allowing for less waste and faster shipping! However, sometimes during transit, the Loops can slip off these sheets. We recommend checking this cardstoc
What should I do if I received the wrong item(s) or an item is missing?
Oh no! We’ll look into this right away!. If we sent you the incorrect item or your package is missing an item, please contact us HERE within 3 days of receiving your order and provide your full name, a photo of the packing slip, and the item(s) you r
Help! I put the wrong address at checkout- can I change it?
We are sorry that this happened, and we have definitely been there. We understand that mistakes happen, and we want to do whatever we can to get your Loopy to you ASAP!. We do our best to speed up processing and shipping times, so there is a very sma
Why haven’t I received my order confirmation?
If you have not received your order confirmation email, your order was likely placed through one of our express payment methods- like ShopPay, Apple Pay, PayPal, or Amazon Pay. Your order confirmation email will be sent to the email that is associate
International Returns
We accept returns on new, unused items within 30 days of purchase! We do not offer international exchanges. Please visit our Loopy Return Portal to start your return! You will need your order number (starting with PKS) and the email address used to p
What Countries Do You Ship To?
Loopy ships to over 74 countries around the world!. International customers can browse and shop on our website in their local currency by selecting their country from the dropdown menu in the footer of our website, or by clicking the menu in the top
Duties & Taxes
Our international shipping platform allows for not only faster shipping, but also allows you to see prices in your currency and pay for any applicable duties and taxes upfront.In the past, when these were not included, customers were often hit with h
How long will shipping take? (International)
All international orders are shipped via DHL Express, which takes between 2-7 business days. **Please note, DHL Express cannot ship to a PO Box. You can find the list of countries we ship to via this method in the top right corner of our website on d
Wireless Charging/MagSafe?
iPhone: We have been researching wireless charging for numerous devices and charging pads to see if your phone will charge with Loopy installed. Unfortunately, our cases are not compatible with Apple’s MagSafe feature at this time. While our cases ar
Case Recycling Program FAQ
When our cases just don’t meet our rigorous quality checks, we send them over to our friends at Trash Panda, who then recycle Loopy® Cases into disc golf discs!. Trash Panda has recycled over 30,000 lbs. (not all ours!) of plastic into disc golf disc
Super Loops
Our Super Loops are made from medical-grade silicone, making them super strong, flexible, and built to last. With typical use and proper care, your Loop should last throughout the lifetime of your device. Our Loops are seriously strong — each one can
Thin Loops
After months of testing and research, we designed and created Thin Super Loops! These Loops are 41.25% thinner than our OG Super Loops and are made with the same Loop material we all know and love. Our priority when designing Thin Loops was to make t
Premium Clear Tempered Glass
When paired with your Loopy Case, our Tempered Glass has been coined “the ultimate protection package.”. We’ve tested dozens of prototypes to develop our tempered glass to the high-performing product that it is today. Made from pure Japanese Asahi gl
Premium Privacy Tempered Glass
Our Premium Privacy option allows crystal clear phone usage for you while making your screen pitch black for onlookers peeking over!. Our premium and privacy Tempered Glass models are all made from pure Japanese Asahi glass, which is sure to keep you
Camera Tempered Glass
Protect your camera lens from scratches, dirt, and fingerprints!. Our premium camera tempered glass is built with an acrylic frame and a special sapphire glass coating to cut the outdoor reflection effectively, giving you maximum protection for your
Watch Bands
Match your Loopy Case and Loop with our Loopy Watch Bands!. They feature our top-quality silicone rubber, velvety soft finish, and are designed so that no metal touches your skin when installed. Check out our Watch Band Collection HERE!. Sizing-. Ple
Wristlets
Our Loopy Wristlets are the perfect accessory to add to your Loopy Case!. Top features of our premium wristlets include:. iPhone 16 + newer devices contain a specifically designed channel in our case mold for the nylon cord of your wristlet to lay fo
Lightning to USB-A Cables
We’ve designed our cables to be strong, high-performing, and of the best quality possible! Our cables are MFI certified per Apple’s requirements, meaning that they are safe to use on all of your Apple devices (iPhone, iPad, iPod). *Please note that
Type-C Cables
Just like our lightning cables, we’ve designed our Type C cables to be strong, high-performing, and of the best quality possible! We offer two types of Type C cables: Type C to USB-A and Type C to Type C. *Please note that iPhone 15 and newer devices
Military Drop Test Information
MIL-STD 810G is a military testing procedure used to determine if a product is worthy of military use. Many consumer products use this testing to ensure that their products are able to protect expensive devices in the case of shock, dust, and other t
How to install and adjust your Loop
Check out our video below to learn how to install and adjust your Loop on your Loopy Case!
How to apply Loopy Square Camera Tempered Glass
Check out the video below to learn how to apply Loopy square camera tempered glass to your device!
How to install your Loopy Case
Check out our video below to learn how to properly install your Loopy case onto your device!
How to adjust your Loop on a Clear Loopy Case
Check out the video below to learn how to adjust your Loop on a Clear Loopy Case!
How to install a Clear Loopy Case
Check out the video below to learn how to install your Clear Loopy case on your device:
How to apply Loopy Tempered Glass
Check out our video below to learn how to properly apply your Loopy Tempered Glass to your device!
Wireless charging with your Loopy Case
Check out the video below to learn how to wirelessly charge your device while using a Loopy Case! 🔋
How to Install Your Full-Coverage Camera Tempered Glass
Check out the video below to learn how to properly install your Full-Coverage Camera Tempered Glass on your device!
How to Install Your Diamond-Cut Camera Tempered Glass
Check out the video below to learn how to properly install your Diamond-Cut Camera Tempered Glass on your device!
How to Remove Your Diamond-Cut Camera Tempered Glass
Check out the video below to learn how to properly remove your Diamond-Cut Camera Tempered Glass from your device!
How to apply Loopy Solid Camera Tempered Glass
Check out the video below to learn how to apply Loopy Solid Camera Tempered Glass on your device!
How to install Loopy AirPods Case
Check out the video below to learn how to install your Loopy AirPods case onto your AirPods!
How to charge my Glow-in-the-dark Loops?
Check out this video to learn how to ‘charge’ your Glow Loops prior to use! 💡
How can I collaborate with Loopy?
We appreciate your interest in wanting to collaborate with our brand! Please reach out to us at team@loopycases.com, and we will direct your message to the proper party. Please note that response times may vary depending on request volume, but we app
Does Loopy offer wholesale?
We currently do not offer wholesale. However, we plan to offer this in the future! If you are interested in wholesale, please contact our customer support team at team@loopycases.com, so we can keep a list of interested parties. We will reach out to
How can I stay connected with Loopy?
Thank you for being in the Loop!🥰 Please sign up for our newsletter HERE to stay in the Loop with dibs on product launches, exclusive deals, tips, and more!. Also, follow us on Instagram and Facebook!
How does Loopy For a Cause 1% Pledge work?
Loopy Cases partners with numerous charities and organizations to donate 1% of our total revenue each and every year. The total revenue is calculated at the end of the year via the post-discount, post-returns, pre-shipping, and pre-tax total price of