Shipping Policy

LoopyCases ships all orders from our warehouse located in Munster, Indiana, USA. Below is our complete shipping guideline for domestic US and international orders.

1. Order Processing Time

  • All orders will be dispatched within 1–2 business days after payment confirmation. Most in-stock items ship out within 24 hours, excluding public holidays, holiday sales and new product launch periods, which may extend processing to up to 3 business days.
  • Once your package is scanned by the carrier, tracking information may take up to 72 hours to update on the logistics platform.
  • We offer a budget USPS First-Class option without tracking; deliveries for untracked shipments take 7–10 business days with no tracking number provided.

2. Domestic Shipping (United States, USPS Carriers)

Shipping fees are automatically calculated at checkout based on your cart subtotal (after discounts, tax excluded).

USPS Ground Advantage / First-Class Standard Shipping

  • Estimated delivery: 4–10 business days
  • Free shipping eligibility: Orders subtotaling $45 or above qualify for free standard ground shipping.
  • For orders under $45: Fixed base USPS shipping fees will apply, shown clearly during checkout before payment.
  • Two sub-options available: tracked First-Class or untracked First-Class (no tracking number for the budget untracked variant).

USPS Priority Mail Expedited Shipping

  • Estimated delivery: 2–3 business days
  • Paid expedited service, no free shipping threshold. Separate priority shipping cost will display at checkout for all order values.
  • Orders over $90 qualify for complimentary Priority Mail shipping during regular non-sale periods.

3. International Worldwide Shipping

  • Carrier: DHL Express
  • Estimated transit time: 2–7 business working days
  • Restriction: DHL cannot deliver to PO Box addresses. Please provide a valid residential or commercial street address at checkout.
  • Service coverage: We ship to over 74 countries worldwide. You may view the full list of supported countries via the menu on our official site; we cannot fulfill orders to unsupported regions.
  • Shipping cost rule: All international DHL shipping rates are dynamic and calculated automatically at checkout. Final cost depends on destination country, package weight, item quantity and dimensional size.
  • Customs & Duty Notice: All import duties, VAT, customs clearance fees and local administrative charges incurred at the destination country are the sole responsibility of the recipient. LoopyCases does not cover any international customs costs.
  • No global free international shipping is offered under any regular conditions.

4. Shipping Protection Add-On

You may opt into our optional Corso shipping protection service for a small flat fee (approx. $0.98 per order) during checkout. This add-on covers full or partial compensation for lost, stolen or damaged packages in transit. Claims must be submitted through the Corso portal with valid order and tracking evidence. This charge is separate from core shipping fees.

5. Shipping Terms Related to Returns & Refunds

  1. 30-Day Risk-Free Trial applies to all orders. The original outbound shipping fee is non-refundable, and return shipping costs will be deducted from your final refund amount.
  2. International orders are only eligible for full refunds; international exchanges are not supported. Please email team@loopycases.com to submit your return request.
  3. A 25% restocking fee will be deducted from refunds if returned items are missing original Loopy finger loops, matching microfiber storage pouches, or if tempered glass screen protectors have been opened/used.
  4. Claims for damaged, defective or incorrectly shipped goods must be submitted within 3 calendar days of delivery confirmation, with clear photo evidence attached. Claims filed after this window will be deemed customer-caused damage and denied.

6. Warranty & Authentic Shipping Notes

  • The Lifetime Loopy Loop Warranty exclusively applies to items purchased directly via loopycases.com. Products bought from third-party marketplaces including Amazon and Best Buy do not qualify for warranty support.
  • All genuine LoopyCases merchandise is only sold through our official website. We do not authorize resellers on third-party platforms.

7. Customer Support

For all shipping inquiries, missing tracking updates, delivery issues or return assistance, please contact our support team at team@loopycases.com.